Polar Kingdom Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to all tickets purchased for and all visits to Polar Kingdom. By purchasing a ticket or attending Polar Kingdom, you agree to these Terms & Conditions.

1. Event Location

Polar Kingdom takes place at the Great Yorkshire Events Centre, Great Yorkshire Showground, Harrogate HG2 8NZ. Customers should check the event information provided with their booking before travelling.

2. Ticket Purchase

All attendees require a valid ticket to enter Polar Kingdom unless expressly stated otherwise. Tickets are sold through Eventcube. All advertised ticket prices are inclusive of VAT unless clearly stated otherwise.

Tickets are non-transferable and must not be resold, transferred, exchanged or passed to another person without the organiser’s prior written permission. The organiser reserves the right to cancel or invalidate any ticket that has been resold, transferred, duplicated, fraudulently obtained or otherwise acquired in breach of these Terms & Conditions.

Customers are responsible for ensuring that the correct ticket type, date, time slot and quantity are selected before completing their purchase.

Refund Policy

Tickets are non-refundable. Refunds will not be provided where a customer changes their mind; can no longer attend; is unwell; encounters travel problems; arrives late; fails to attend; is refused entry or removed from the event for breaching these Terms & Conditions; or chooses not to attend because of weather conditions.

A refund will only be issued where Polar Kingdom is cancelled by the organiser and the customer is unable to attend the event, or where a refund is otherwise required by law. Nothing within these Terms & Conditions affects your statutory consumer rights.

Date Changes

If you can no longer attend on your selected date, you may request to move your booking to another available Polar Kingdom date. Date changes must be requested before the start of your original booked time slot. All date changes are subject to availability, may incur an administration fee, and must be requested by emailing customersupport@polarkingdom.co.uk.

Once your original time slot has started, the booking can no longer be moved. No refund will be issued where you fail to attend and have not requested a date change before the applicable cut-off time.

3. Ticket Delivery

Tickets will be sent by email. Customers are responsible for providing a correct and accessible email address when making their booking, and should check their junk or spam folder if their tickets have not appeared in their inbox. It is the customer’s responsibility to ensure they can access their ticket before travelling to the event.

4. Attractions & Activities

Attractions may include the Santa Express, the Elf Forest Light Trail, the Ice Kingdom, Santa’s Workshop, the North Pole Post Office and the Alpine Markets. The attractions included with each ticket type will be shown at the point of purchase. Unless expressly stated otherwise, food, drink and purchases from market traders are not included within the ticket price and are charged separately.

Attractions, activities, shows, areas and facilities are subject to availability. The organiser may close, change, delay, relocate, substitute or operate an attraction or activity at reduced capacity because of safety requirements, maintenance, technical issues, staffing, operational requirements, performer availability, weather, circumstances beyond the organiser’s reasonable control, or any other reason necessary for the safe and effective operation of the event.

The unavailability, alteration or temporary closure of an individual attraction, activity, show, vendor, area or facility does not constitute cancellation of Polar Kingdom, and no refund or compensation will be issued in these circumstances.

Ice Skating

Ice skating may be subject to time slots, age, height and safety restrictions. Customers must follow all instructions given by staff on the ice. Suitable clothing and gloves are recommended.

5. Entry & Arrival

Customers should arrive in good time for their booked time slot. Customers arriving significantly late may be refused admission and will not be entitled to a refund. The organiser reserves the right to refuse entry or re-entry where reasonably necessary for safety, security or operational reasons.

6. Children & Supervision

All attendees require a valid ticket unless expressly stated otherwise. Anyone under the age of 18 must be accompanied by a responsible adult. Parents, guardians and accompanying adults are responsible for the supervision, safety and behaviour of children in their care at all times, and children must not be left unattended. Some attractions may have individual age, height, health or safety restrictions, and customers must comply with instructions displayed at each attraction and directions given by staff.

7. Accessibility & Essential Companions

While reasonable steps are taken to make the event accessible, customers with specific accessibility requirements are encouraged to contact us before booking.

Essential Companion Tickets

Eligible customers may receive an Essential Companion ticket free of charge. There is no requirement to purchase an Essential Companion ticket in advance and no prior application is required; it will be issued at the entrance on the day of your visit.

Customers must provide appropriate eligibility evidence. Accepted evidence includes a valid Nimbus Access Card, a DLA award letter or a PIP award letter. DLA or PIP documentation must display the customer’s full name and must be dated no more than 12 months before the visit. Photo identification may also be requested.

Customers should not purchase a separate admission ticket for their Essential Companion. We cannot provide refunds for companion tickets that have been purchased unnecessarily where a free Essential Companion ticket could have been obtained under this policy.

8. Dogs

Assistance dogs are welcome at Polar Kingdom. Please check the event information before your visit for our policy on other dogs.

9. Food & Drink

Alcohol must not be brought onto the event site. Food and drink vendors will be available on site and operate separately from the admission ticket, so food and drink purchased from vendors is subject to additional charges.

10. Prohibited Items

The following items are not permitted at Polar Kingdom: alcohol; cigarettes, tobacco or other smoking materials; vapes or electronic cigarettes; illegal substances or illegal items; weapons; fireworks; explosives; items capable of causing injury; and anything considered dangerous, unsafe or unsuitable by the organiser or security team. Smoking and vaping are not permitted anywhere within Polar Kingdom.

The organiser and its security team reserve the right to conduct reasonable bag and security checks as a condition of entry. Prohibited items may be refused entry or required to be surrendered or removed from the site, and the organiser reserves the right to refuse admission where a customer refuses to comply with reasonable security procedures.

11. Behaviour & Safety

Customers must behave appropriately and respectfully towards staff, security personnel, performers, contractors, vendors and other visitors. The organiser reserves the right to refuse entry or remove any person who behaves abusively, aggressively, threateningly or antisocially; appears excessively intoxicated; possesses prohibited or illegal items; breaches these Terms & Conditions; ignores reasonable instructions from staff or security; creates a health or safety risk; damages or attempts to damage property; enters restricted areas; interferes with attractions or equipment; or substantially disrupts the event or another customer’s enjoyment.

Anyone refused entry or removed for these reasons will not be entitled to a refund. Where appropriate, incidents may be reported to the police or other relevant authorities.

12. Site Rules

Customers must follow all reasonable instructions given by the organiser, event management, attraction operators, stewards and security personnel, and must remain within designated public areas. Restricted, staff-only, technical, backstage and operational areas must not be entered without permission.

13. Changes to Polar Kingdom

The organiser reserves the right to make reasonable changes to Polar Kingdom before or during the event where necessary, including alterations to attractions, activities, performers, entertainment, layouts, opening arrangements, operating times, facilities, vendors, advertised features, entry procedures, capacity, site rules and event infrastructure. Such changes do not automatically constitute cancellation of the event, and no refund or compensation will be provided for reasonable changes where Polar Kingdom remains open and the overall event continues to take place.

14. Event Organiser

Polar Kingdom is organised and operated by 2 Four 6 Marketing Limited, 1st Floor Spitalfields House, Stirling Way, Borehamwood, Hertfordshire WD6 2FX. For customer enquiries please contact customersupport@polarkingdom.co.uk.

15. Event Cancellation

If the organiser cancels Polar Kingdom entirely on your booked date, customers will be contacted using the contact information associated with their booking. Where the event is cancelled and no suitable alternative arrangement is provided or accepted, customers will be entitled to a refund in accordance with applicable consumer law. The organiser will not be responsible for additional or consequential costs incurred by customers such as travel, accommodation, fuel, parking or other expenses associated with attending the event except where required by law.

16. Personal Property

Customers are responsible for their personal belongings while attending Polar Kingdom. The organiser accepts no responsibility for loss, theft or damage to personal property unless caused by the organiser’s negligence or where liability cannot legally be excluded. Any property brought onto the site is brought at the customer’s own risk.

17. Photography & Filming

Photography and filming may take place throughout Polar Kingdom, including by the organiser, its contractors or authorised media teams for promotional, marketing, social media, advertising and commercial purposes. By entering Polar Kingdom, you acknowledge that you may appear incidentally in general crowd photography or video footage.

Customers may take photographs and videos for personal use provided this does not interfere with other customers, staff, performers, attractions, safety procedures or the operation of the event. Professional or commercial photography and filming are not permitted without the organiser’s prior written permission, and drones are strictly prohibited unless expressly authorised in writing by the organiser.

18. Liability

Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence. Customers remain responsible for acting safely, following displayed instructions and complying with directions given by event staff. The organiser will not be responsible for losses that were not reasonably foreseeable when the ticket was purchased or losses arising from circumstances outside the organiser’s reasonable control except where liability cannot legally be excluded.

19. Acceptance of These Terms

By purchasing a ticket you confirm that you have read and accepted these Terms & Conditions; the information provided during the booking process is accurate; you understand the refund and date-change policy; and you understand that certain attractions and services, including food, drink and market purchases, carry additional charges. These Terms & Conditions should be read alongside any specific conditions displayed during the ticket purchasing process.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

21. Contact

For ticket, booking or customer service enquiries please contact customersupport@polarkingdom.co.uk. Website: www.polarkingdom.co.uk