Good to know
Find answers to questions about your tickets, attractions, accessibility and getting to Polar Kingdom.
Your Polar Kingdom Pass includes entry to Polar Kingdom, the Elf Forest Light Trail, North Pole Post Office, access to the Après Ski Bar and lots more. Santa Express and Ice Skating can be added when you book.
Polar Kingdom is open 11 to 13 and 16 to 23 December 2026 (closed Monday 14 and Tuesday 15 December). Entry from 10am, last entry 7:30pm, and we close at 9pm.
Stay as long as you like. Your arrival time helps us plan, but there's no time limit once you're in.
Children aged 12 months and under go free. Everyone aged over 12 months requires a ticket.
Yes, adults are very welcome, with or without children.
Rides at the Festive Funfair are paid for separately on the day.
Pet dogs aren't permitted at Polar Kingdom. Assistance dogs are welcome, subject to reasonable safety arrangements.
If you have questions about accessing a particular attraction with an assistance dog, please get in touch through our Help page before your visit.
Yes, prams and pushchairs are welcome at Polar Kingdom. However, you'll need to leave them outside certain attractions, including the Santa Express.
Don't worry, you'll still be able to enter Polar Kingdom if you arrive after your booked arrival time. You may have a short wait before we can admit you.
Wrap up for a winter adventure! We recommend warm layers, a waterproof coat and sturdy shoes or boots with good grip.
Bring hats and gloves for chilly evenings and wear socks if you're ice skating. Pathways are generally hard standing but we recommend suitable outdoor footwear.
Polar Kingdom is predominantly indoors, although some attractions and areas are outdoors. We may remain open in normal winter weather, including rain and cold temperatures. Please dress for the conditions and check your emails and our official channels before travelling.
We may pause or adjust attractions if conditions make them unsafe. If we cancel your visit, we'll offer a suitable alternative date or a refund for the affected tickets.
If a significant part of your booked experience cannot go ahead, we'll explain the options available.
Choosing not to attend because of ordinary winter weather doesn't qualify for a refund while the event goes ahead as booked.
Yes, toilets and baby changing facilities are located throughout Polar Kingdom. If you need help finding your nearest facilities, ask a member of our team.
Ice skating can be added when you book, with its own session time. It's included with VIP tickets.
Each session lasts 20 minutes, with music playing throughout. Ice skating is suitable for ages 4 and over.
Yes, skate hire is included when you book any ice skating session, and with VIP tickets.
Yes, skating aids are available free of charge during your session, subject to availability.
Yes, spectators can watch for free and there's plenty of seating at the rink.
Ice skates are available from children's size 6 to adult size 12.
Yes, you're welcome to bring your own suitable ice skates.
Yes, children aged 4 and over can take part and must be accompanied by a parent or guardian. Skating aids are available at no additional cost, subject to availability.
Priority booking for Santa's Nice List opens at 7am on Friday 30th October. Join the Nice List to be first in line. General sale will follow soon, so keep an eye on our social media for the date.
Standard tickets start from £19.99 and VIP tickets from £39.99. Children aged 12 months and under go free. A booking fee applies.
Up to 16 tickets per booking.
For large group booking enquiries, please get in touch through our Help page.
Tickets can't be refunded, but you can change the date of your visit. If we cancel your visit, we'll offer a suitable alternative date or a refund for the affected tickets.
Yes, you can change your visit date yourself through our website's support page. Enter your booking reference and the email address used to make your booking, then follow the steps to select a new date.
Changes are subject to availability and a £5 administration fee per booking. If your new date or time costs less, we won't refund or credit the difference. We'll confirm the total cost of the change for you to agree before it goes ahead.
These charges won't apply where we offer an alternative because we've cancelled or significantly changed your booked event.
We want everyone to enjoy Polar Kingdom. There are accessible toilets, baby changing facilities and Blue Badge parking, and our team are always happy to help. A few rides may not suit everyone, so please see our Accessibility page for full details.
Yes, an essential companion can visit free of charge. Book full-price tickets for the rest of your group first, then email us your booking reference and a copy of your DLA or PIP award letter, or your Nimbus Card, to apply. Once approved, we will send you a free ticket for your companion.
Polar Kingdom takes place at the Great Yorkshire Events Centre, Great Yorkshire Showground, Harrogate, HG2 8NZ.
By car: use HG2 8NZ in your sat nav. For the halls and grounds, turn from Wetherby Road onto Railway Road at the junction next to Sainsbury's. Follow the Polar Kingdom signs on arrival.
By bus: the venue is served by routes 7 and X70. For the halls, use the stop on Hookstone Drive. Check current timetables before travelling.
By train: from Harrogate Station, take the number 7 bus or a taxi. Hornbeam Park Station is approximately 1.5 miles from the venue, with a walking and cycling link via the Showground Greenway. Pre-book a taxi if you need onward transport from Hornbeam Park.
By air: Leeds Bradford Airport is approximately 14 miles away. Take a taxi or the A2 bus to Harrogate Bus Station, then complete your journey to the venue.
On foot or by bike: the venue connects to the Showground Greenway.
For the latest directions and transport information, see the Great Yorkshire Events Centre visitor information.
Yes, parking is included with your entry ticket. Please allow enough time to park and reach the entrance before any timed attractions.
VIP Parking, closest to the entrance, can be added when you book and is included with VIP tickets.
Yes, we accept cash. Most food vendors and market stalls also accept cash, including the funfair. Please check directly with individual traders before purchasing, as their payment options may vary.
Picnics and outside food aren't permitted, except for food needed for babies or medical reasons. You'll find food and drink available to purchase during your visit. Please don't bring alcohol into the event.
Please help us keep Polar Kingdom comfortable for everyone. Smoking and vaping are only permitted in clearly designated smoking areas, if provided. Please follow the signs and our team's instructions.
Lost property is looked after by the Great Yorkshire Events Centre. Please call them on 01423 544 544.
Our team can help with questions about your booking or visit. Visit our Help page and have your booking reference ready if you have one.
